Shipping Policy

At SexMiniDoll, we are committed to providing reliable, discreet, and convenient shipping options for customers worldwide. Depending on product availability and your delivery location, your order may be shipped from a local warehouse or our international warehouse.

1. Order Processing Time

All orders are normally processed within 1–3 business days after payment has been successfully received.

During busy periods, holidays, promotions, or other circumstances beyond our control, processing may take slightly longer. We will make every reasonable effort to process your order as quickly as possible.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

2. Shipping From Local Warehouses

Some products are available from local warehouses, including warehouses in the United States and Europe.

For orders shipped from a local warehouse:

• Processing time: 1–3 business days
• Estimated transit time: approximately 3–7 business days
• Shipping: Free shipping for most local warehouse orders

Actual delivery times may vary depending on the destination, carrier, customs procedures, weather, and other circumstances beyond our control.

3. International Warehouse Shipping

Products that are not available from a local warehouse may be shipped from our international warehouse.

For international warehouse orders:

• Processing time: 1–3 business days
• Estimated transit time: approximately 7–15 business days
• Shipping: Free shipping to most destinations

Some destinations may require an additional shipping fee. If an additional shipping charge applies to your order, the applicable shipping cost will be automatically calculated and displayed at checkout before you complete your purchase.

4. Shipping Costs

We offer free shipping to most destinations.

However, shipping availability and costs may vary depending on the destination, product, package size, and shipping route.

In particular, remote or special delivery areas may require an additional shipping fee. For example, additional charges may apply to destinations such as:

• Alaska
• Hawaii
• Puerto Rico
• Other remote or hard-to-reach areas

Any applicable shipping fee will be calculated automatically at checkout based on your shipping address.

Please review the shipping cost displayed at checkout before completing your order.

5. Customs, Duties & Taxes

We provide DDP (Delivered Duty Paid) shipping to most countries, which means applicable import duties and taxes are generally included in the shipping arrangement and customers normally do not need to pay additional customs duties upon delivery.

However, customs regulations and tax requirements vary by country.

Certain destinations may not be eligible for DDP shipping. In these cases, the customer may be responsible for:

• Import duties
• Customs clearance fees
• VAT or other applicable taxes
• Local government charges
• Other customs-related costs

For example, Brazil and certain other destinations may require customers to complete customs clearance and pay applicable duties or taxes themselves.

By placing an order, you acknowledge that customs procedures and import requirements are determined by the destination country and are outside of SexMiniDoll’s control.

If you are unsure whether your destination is covered by DDP shipping, please contact us before placing your order.

6. Discreet Packaging

We understand the importance of privacy when purchasing our products.

All orders are shipped in discreet, plain packaging. The external packaging does not display explicit product information or unnecessarily identify the contents of your order.

Your privacy is important to us, and we take reasonable measures to ensure that your package is handled discreetly throughout the shipping process.

7. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email to the email address provided during checkout.

The email will normally include:

• Shipping carrier information
• Tracking number
• Tracking information or tracking link

Please allow some time for the tracking information to become active after the package has been handed over to the carrier.

If your tracking information has not updated for several business days, please contact us and we will assist you in checking the status of your shipment.

8. Estimated Delivery Times

The delivery times shown below are estimates and are not guaranteed delivery dates.

Delivery times may be affected by customs clearance, carrier delays, severe weather, public holidays, incorrect shipping information, or other circumstances beyond our reasonable control.

9. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your:

• Full name
• Shipping address
• Apartment/unit number
• City
• State/Province
• Postal code
• Phone number
• Email address

If you discover that your shipping information is incorrect, please contact us as soon as possible at sales@sexminidoll.com.

We will make reasonable efforts to update the shipping information before your order is dispatched. However, once an order has been shipped, we may not be able to change the delivery address.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

10. Delayed, Lost, or Undeliverable Packages

Once a package has been handed over to the shipping carrier, delivery is subject to the carrier’s transportation and delivery procedures.

If your package is delayed, please first check the tracking information provided in your shipping confirmation email.

If the tracking information indicates that the package has been delivered but you have not received it, please check with:

• Your household members
• Neighbors
• Your building’s reception or mailroom
• The local shipping carrier

If you are still unable to locate the package, please contact us at sales@sexminidoll.com and provide your order number and tracking information.

For packages returned to us because of an incorrect address, refusal of delivery, failure to complete customs clearance, or other reasons attributable to the customer, additional shipping or reshipping costs may apply.

11. Customs Clearance

For destinations where the customer is responsible for customs clearance, the customer may need to provide additional information or documentation requested by local customs authorities.

SexMiniDoll cannot control the customs clearance process, and customs delays are not considered shipping carrier delays caused by SexMiniDoll.

Customers are responsible for complying with the import regulations applicable in their destination country.

12. Shipping Restrictions

Shipping availability may vary depending on the destination country, local regulations, customs requirements, carrier restrictions, and product-specific limitations.

If we are unable to ship an order to your destination, we will contact you regarding the available options.

13. Contact Us

If you have any questions regarding shipping, delivery times, tracking information, customs, or your order, please contact us:

Email: sales@sexminidoll.com

We will do our best to assist you and provide the latest available information regarding your shipment.