Refund & Return Policy

At SexMiniDoll, we want you to be satisfied with your purchase. We carefully inspect our products before shipment and take reasonable measures to ensure that orders are packaged securely and shipped in good condition.

Because our products are intimate and personal-use products, certain items may be subject to specific return restrictions for hygiene and safety reasons.

Please read this Refund & Return Policy carefully before placing your order.

1. Return Eligibility

You may be eligible to request a return if:

You received the wrong product.
The product you received is defective or damaged upon arrival.
The product is significantly different from the product description.
Your order was damaged during transportation.

To be eligible for a return, please contact us within 7 days of delivery.

Products must generally be returned in their original condition and, where applicable, with the original packaging and accessories.

We reserve the right to refuse a return if the product shows signs of use, damage, modification, or other conditions that make the product unsuitable for resale, subject to applicable consumer protection laws.

2. Intimate & Hygiene Products

Due to the intimate and personal nature of our products, we cannot generally accept returns of products that have been opened, used, or removed from their original protective packaging for hygiene and safety reasons.

This restriction does not affect your statutory consumer rights where applicable.

If you believe that your product has a manufacturing defect or other quality issue, please contact us. We will evaluate the issue and provide an appropriate solution.

3. Wrong Item Received

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photos of the product received
Photos of the shipping label and packaging

After reviewing the information, we may provide a replacement, refund, or another appropriate solution.

If the wrong item was shipped due to an error on our part, we will cover reasonable return and replacement shipping costs.

4. Damaged Products

We carefully package our products before shipment. However, packages may occasionally be damaged during transportation.

If your order arrives visibly damaged, please take clear photographs of the package and the product before discarding any packaging materials.

Please contact us within 7 days of delivery and provide:

Your order number
Photos of the outer packaging
Photos of the shipping label
Photos or videos showing the damage
A description of the problem

We will review the case and, where appropriate, provide a replacement, repair, partial refund, or full refund depending on the circumstances.

Please do not return a damaged product without contacting us first.

5. Product Defects

If you believe that your product has a manufacturing defect, please contact us as soon as possible after discovering the issue.

Depending on the nature of the defect, we may request photographs or videos to help us evaluate the problem.

After reviewing the issue, we may offer one or more of the following solutions:

Troubleshooting or technical assistance
Replacement of a defective component
Replacement of the product
Partial refund
Full refund

The appropriate solution will depend on the nature and severity of the issue.

Damage caused by misuse, improper handling, unauthorized modification, accidents, or failure to follow product care instructions may not be covered.

6. Returns for Change of Mind

Because our products are intimate and personal-use products, we generally do not accept returns simply because a customer has changed their mind after the product has been opened or used.

For products that remain unused, unopened, and in their original condition, a return may be considered depending on the destination country and applicable consumer protection laws.

If you would like to request a return for an unopened product, please contact us before sending anything back.

We will provide return instructions if your request is eligible.

7. Customized Products

Customized or personalized products may not be eligible for cancellation, return, or refund once production has started, except where the product is defective, damaged, incorrectly manufactured, or otherwise covered by applicable consumer protection laws.

If you need to change or cancel a customized order, please contact us as soon as possible.

Once customization or production has started, we may be unable to make changes or cancel the order.

8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at:

sales@sexminidoll.com

We will try to accommodate cancellation requests before the order enters processing or production.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the order may be subject to our applicable return conditions.

Customized or personalized products may have additional cancellation restrictions once production has started.

9. Return Shipping Costs

If a return is required because:

We sent the wrong product;
The product arrived damaged due to shipping;
The product has a confirmed manufacturing defect; or
The issue was caused by an error on our part,

we will generally cover reasonable return shipping costs or provide an appropriate return shipping solution.

If a return is requested for reasons unrelated to a product defect or our error, the customer may be responsible for the return shipping costs.

Any applicable return shipping costs will be communicated before the return is processed.

10. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us at:

sales@sexminidoll.com

Please include:

Order number
Full name used for the order
Email address used for the order
Reason for the request
Photos or videos showing the issue, if applicable

For damaged, defective, or incorrect products, photographic or video evidence may be required to help us determine the appropriate resolution.

Please do not send products back to the sender address shown on the original package unless we have provided you with return instructions.

11. Return Authorization

If your return request is approved, we will provide instructions regarding where and how to return the product.

Products returned without prior authorization may not be accepted.

The return address may vary depending on the product and your location. Please wait for our return instructions before shipping your package.

12. Inspection of Returned Products

Once we receive a returned product, we may inspect the product and its condition before approving a refund or replacement.

The final resolution may depend on:

The reason for the return
Product condition
Whether the product has been used or opened
The evidence provided
The nature of any defect or damage
Applicable consumer protection laws

We will notify you after the inspection and inform you of the applicable resolution.

13. Refunds

If a refund is approved, the refund will generally be issued to the original payment method used to place the order.

Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

The time required for a refund to appear may vary depending on the payment method and financial institution.

Original shipping fees, return shipping fees, customs duties, taxes, or other charges may not be refundable unless required by applicable law or the issue was caused by our error.

14. Partial Refunds

In certain circumstances, we may offer a partial refund instead of requiring a return.

For example, a partial refund may be considered where:

The product has a minor cosmetic issue that does not materially affect its functionality.
A component has a minor issue that can be reasonably resolved.
The customer agrees to keep the product instead of returning it.

Any partial refund will be agreed upon before the case is closed.

15. Exchanges & Replacements

If a product is confirmed to be defective, damaged, or incorrectly shipped, we may offer a replacement instead of a refund.

Replacement availability depends on product stock and warehouse availability.

If the original product is no longer available, we may offer an alternative solution, such as a refund or a replacement with a comparable product where appropriate.

16. Non-Returnable Situations

Subject to applicable consumer protection laws, returns or refunds may not be available in situations including:

Products that have been used or opened when return restrictions apply for hygiene reasons.
Damage caused by misuse, improper storage, or improper handling.
Damage caused by unauthorized modification or repair.
Damage caused by normal wear and tear.
Products damaged after delivery due to customer handling.
Customized or personalized products where production has already started, except where required by applicable law.
Orders returned without prior authorization.
Products returned incomplete or missing essential accessories, where the missing items affect the value or usability of the product.

17. Consumer Rights

Nothing in this Refund & Return Policy is intended to limit or exclude any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

If the laws of your country provide you with mandatory rights regarding cancellation, returns, refunds, defective products, or warranties, those rights will continue to apply.

18. Contact Us

If you have any questions about our Refund & Return Policy or would like to request a return, replacement, or refund, please contact us:

Email: sales@sexminidoll.com

We will review your request and work with you to provide an appropriate solution in accordance with this policy and applicable laws.