Frequently Asked Questions (FAQ)

Welcome to the SexMiniDoll FAQ.

Below you can find answers to some of the most common questions about our products, ordering process, shipping, discreet packaging, payments, returns, and customer support.

If you cannot find the answer to your question, please contact us at sales@sexminidoll.com.

1. About SexMiniDoll

Are SexMiniDoll products for adults only?

Yes. SexMiniDoll products are intended for adults only.

You must meet the legal age requirement applicable in your country or jurisdiction to purchase our products.

Customers are responsible for ensuring that purchasing and importing our products is legal in their location.

Where does SexMiniDoll ship?

We ship to many countries and regions worldwide.

Depending on product availability and your delivery address, your order may be shipped from a local warehouse or our international warehouse.

Shipping availability may vary depending on local regulations, customs requirements, and carrier restrictions.

Where are your products shipped from?

We use both local warehouses and international warehouses.

Some products may be shipped from warehouses in the United States, Europe, or other local regions, while products that are not available locally may be shipped from our international warehouse.

The available warehouse may vary depending on the specific product and your shipping destination.

2. Ordering

How do I place an order?

Simply select the product you would like to purchase, choose any available options or variations, add the product to your cart, and proceed to checkout.

Enter your shipping and payment information and complete your order.

After your order is successfully submitted, you will receive an order confirmation email.

Can I change or cancel my order?

Please contact us as soon as possible at sales@sexminidoll.com if you need to change or cancel an order.

We will make reasonable efforts to accommodate your request before the order is processed, customized, produced, or shipped.

Once an order has entered production or has been shipped, cancellation may no longer be possible.

Customized products may have additional cancellation restrictions.

I did not receive my order confirmation email. What should I do?

First, please check your spam, junk, promotions, or other filtered email folders.

If you still cannot find your confirmation email, contact us at sales@sexminidoll.com and provide the name and email address used when placing your order.

3. Shipping

How long does it take to process my order?

Our normal order processing time is approximately 1–3 business days after payment has been successfully received.

During holidays, promotions, or unusually busy periods, processing may take slightly longer.

How long does shipping take?

Estimated transit times depend on the warehouse from which your order is shipped.

Local warehouse:
Approximately 3–7 business days.

International warehouse:
Approximately 7–15 business days.

These are estimated transit times and are not guaranteed delivery dates.

Is shipping free?

We offer free shipping to most destinations.

Local warehouse orders are generally shipped free of charge.

For international warehouse orders, most countries also receive free shipping, although some destinations may require an additional shipping fee.

Any applicable shipping charge will be automatically calculated and displayed at checkout before you complete your order.

Do you ship to Alaska, Hawaii, or Puerto Rico?

Shipping may be available to these destinations, but additional shipping charges may apply because they may be considered remote or special delivery areas.

The applicable shipping cost will be calculated automatically at checkout based on your shipping address.

Will I receive a tracking number?

Yes.

Once your order has been shipped, we will send a shipping confirmation email containing your tracking number and, where available, a tracking link.

Please allow some time for the tracking information to become active after the package has been handed over to the carrier.

4. Customs, Duties & Taxes

Do I have to pay customs duties?

Most destinations are shipped using DDP (Delivered Duty Paid) arrangements, meaning applicable import duties and taxes are generally included and customers normally do not need to pay additional customs duties upon delivery.

However, DDP availability depends on the destination.

Certain countries or regions may require customers to complete customs clearance and pay applicable duties, taxes, or local charges themselves.

Do customers in Brazil have to pay customs duties?

Some shipments to Brazil may not be eligible for DDP.

Depending on the shipping method and current customs requirements, customers may be responsible for completing customs clearance and paying applicable import duties, taxes, or other local charges.

If you are located in Brazil and want to confirm the applicable shipping and customs arrangements before ordering, please contact us at sales@sexminidoll.com.

Can you guarantee that my country will not charge import taxes?

No.

Customs duties, taxes, and import requirements are determined by the destination country’s authorities.

While we provide DDP shipping to most destinations where available, we cannot guarantee that every destination will be exempt from customs duties or other local charges.

5. Discreet Packaging & Privacy

Is the packaging discreet?

Yes.

We understand that privacy is important when purchasing our products.

Orders are shipped using plain, discreet packaging that does not unnecessarily reveal the nature of the product inside.

Will the package show SexMiniDoll or the product name?

Our packaging is designed to be discreet and avoid unnecessarily identifying the contents of your order.

However, shipping labels and customs documentation may contain information required by the carrier, customs authorities, or applicable law.

Will anyone know what I purchased?

We take reasonable measures to protect your privacy.

Your order information is only shared with service providers when reasonably necessary to process payment, fulfill your order, arrange delivery, provide customer support, or comply with legal requirements.

Please see our Privacy Policy for more information.

6. Product Information

Are the product dimensions accurate?

We make reasonable efforts to provide accurate product dimensions and specifications.

Small differences may occur due to manufacturing tolerances or differences in measurement methods.

Please review the product specifications on the individual product page before purchasing.

Will the product look exactly like the pictures?

We make every reasonable effort to ensure that product photographs accurately represent the products.

However, minor differences may occur due to lighting, photography, screen settings, manufacturing variations, or product updates.

Are your products ready to ship?

Product availability depends on the specific item and warehouse.

Some products are available from local warehouses, while others may need to be shipped from our international warehouse.

The applicable shipping method and estimated delivery information will be shown during checkout where available.

7. Returns & Refunds

Can I return my order?

Returns may be available depending on the reason for the return, product condition, destination, and applicable consumer protection laws.

Because our products are intimate and personal-use products, opened or used products may be subject to hygiene-related return restrictions.

Please review our Refund & Return Policy before requesting a return.

Can I return a product if I simply change my mind?

For intimate and personal-use products, we generally do not accept returns after the product has been opened or used for hygiene and safety reasons.

An unused and unopened product may be eligible for return depending on the circumstances and applicable laws.

Please contact us before sending anything back.

What if I receive the wrong product?

Please contact us within 7 days of delivery.

Send us your order number along with clear photos of the product, packaging, and shipping label.

If the error was caused by us, we will work with you to arrange an appropriate solution, such as a replacement or refund.

What if my product arrives damaged?

Please contact us within 7 days of delivery and provide photographs of:

The outer packaging
The shipping label
The damaged product
Any visible damage

Please keep the original packaging until the issue has been reviewed.

Depending on the circumstances, we may offer a replacement, repair, partial refund, or full refund.

What if my product has a manufacturing defect?

Please contact us as soon as possible after discovering the issue.

We may ask for photos or videos to help us determine the cause of the problem.

Depending on the issue, we may provide troubleshooting assistance, replacement parts, a replacement product, a partial refund, or a full refund.

8. Payment

What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment options may vary depending on your location and other factors.

Is my payment information secure?

Payments may be processed through third-party payment providers.

We use reasonable technical and organizational measures to protect customer information.

We do not intend to store complete payment card numbers or security codes on our website.

For more information, please see our Privacy Policy.

9. Order Problems

My tracking information has not updated. What should I do?

Tracking information may take some time to become active after the carrier receives the package.

If there has been no tracking update for several business days, please contact us at sales@sexminidoll.com.

Please provide your order number and tracking number so that we can assist you.

My tracking says “Delivered,” but I cannot find my package.

Please first check:

Around your delivery location
With household members
With neighbors
Your building reception or mailroom
With the local carrier

If you still cannot locate the package, contact us at sales@sexminidoll.com.

What happens if I provide the wrong shipping address?

Please contact us immediately if you notice an incorrect address.

If your order has not yet shipped, we will make reasonable efforts to update it.

Once an order has been shipped, we may not be able to change the address.

Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.

10. Product Care & Use

How should I care for my product?

Please follow the care and usage instructions provided with your product.

Proper cleaning, storage, handling, and maintenance can help maintain the product’s condition and extend its usable life.

Do not modify or attempt unauthorized repairs to the product.

What should I do if I have a problem with my product?

Please contact our customer support team at:

sales@sexminidoll.com

Include your order number and, where appropriate, photos or videos showing the issue.

Our support team will help determine the appropriate solution.

11. Customer Privacy

Do you protect customer privacy?

Yes.

We understand that privacy is particularly important when purchasing personal products.

We take reasonable measures to protect customer information and use discreet packaging for orders.

For more information about how we collect, use, and protect personal information, please see our Privacy Policy.

Do you sell customer information?

We do not sell personal information as a commercial product.

We may share necessary information with payment providers, shipping companies, warehouses, service providers, analytics providers, advertising platforms, or other third parties when reasonably necessary to operate our business or as permitted or required by applicable law.

Please see our Privacy Policy for additional information.